Introduction

We value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.

Information We Collect

• Personal Information: We collect personal information such as your name, contact details (including phone numbers), and any information you provide voluntarily when interacting with us.

• Usage Data: We may collect data on how our website is used to improve your experience, including IP address, browser type, and pages visited.

Text Message Communications

• We use text messaging to communicate with you about your service. Normal messaging rates may apply, and the frequency of messages may vary. Mobile carriers are not liable for delayed or undelivered messages.

• No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

• Opt-out of Text Messages: You may opt-out of text messaging at any time by replying to any message with the word STOP. This will end communications from that particular phone number. You may continue to receive service-related and other non-marketing text messages from other phone numbers managed by Fidelis Residential Care Homes, and you may opt out of those in a similar manner.

How We Use Your Information

• To provide services and respond to inquiries.

• To improve our website and services.

• To communicate with you, including via text messages, where you have provided your consent.

• To comply with legal obligations.

Sharing Your Information

We do not share your personal information with third parties except:

• To service providers who assist in operating our website, conducting our business, or facilitating communications.

• If required by law or to protect our rights.

Third-Party Services

We use third-party service providers, such as a telephone service, which may collect additional information as part of providing their services. Please refer to their privacy policies for more details.

Security

We take reasonable steps to protect your personal information, but we cannot guarantee the absolute security of your data.

Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections or deletion of your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact Us

If you have any questions, please contact us at (877) 9-FIDELIS.